At Fancy U2 customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must Have NO signs of wear, washing, or improper care Have NO damage or stains Items with tags, must have all tags attached. Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. RETURNED PACKAGE Please do not return directly to the address on the received package. The appropriate return address will be provided. Please send back the package with normal shipping, not express shipping. We suggest all returns be sent with a traceable carrier with a tracking number. RETURN PROCESSING TIME Please allow 2 - 3 business days to process the return. CANCELLATIONS Once orders have been submitted, they cannot be changed or canceled. Products NOT ELIGIBLE for Return (for health & safety purposes) Undergarment items (panties/shapewear, underwear, bras, socks, etc.) Swimsuits / Swimming Trunks Bodysuits Facemasks / Face Gaiters Jewelry Accessories Delivery Circumstances NOT ELIGIBLE for Refund - Wrong address provided by customer / no consignee - Invalid contact information provided by customer - No answer to delivery calls or emails - Didn't collect package by the deadline
Return & Refunds of Defective products (if applicable)
For the return of defective products, please email us at fancyu2cust@gmail.com and provide photos/videos showing the defective product.  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, please contact us, and we will give you all the details.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.